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My Account

Can anyone leave a review on YampuGo?

Honest, unbiased reviews are very important to us!

Once you have completed a tour/activity and would like to leave a review, follow the steps below:

Verify that you are logged into your account.

  • Click on the 'Bookings' or 'Manage My Bookings' link in the top right corner of any page on viator.com (You will see a list of all of your bookings.)
  • Click the 'Write a Review' button next to the tour/activity to wish to review.
  • Fill out the form with your review and click 'Submit your review.'

Please note, Reviews are only available on tours and activities booked directly through the viator.com website or through our call center.

How can I reset my Viator account password?

If you are having difficulty logging into your Viator account, you can create a password and/or reset your password at any time by going here.

Forget Password

NOTE: This must be done from a computer, as this function is not available on the mobile site.

Enter the e-mail address that your account is associated with and select submit.

A verification e-mail will be sent to you with instructions on how to reset your password.

Please ensure you check your junk mail folder; as our emails are occasionally routed there in error.

NOTE: The system will automatically lock an account after multiple attempts to change a password. If you receive an error when attempting to change the password; wait 48 hours and try again.


How can I re-subscribe to Viator emails?

To ensure the best service where your privacy and subscription requests are concerned, once an account has been fully unsubscribed from our e-mail system, we don't currently have the ability to opt back in.


How do I deactivate my Viator account?

Please note: You will need your account when you’re done with your tour, if you want to leave a review of the tour on our website. Your account also provides you with a way to keep any future bookings organized and reprint your ticket if you should need.

Should you decide you are ready to deactivate your account, please follow the steps below:
  1. Go to our website here.
  2. Click on Account and select 'Log In' to login to your account. You will automatically be brought to your 'Bookings' page. The 'Account' button will now show 'Hello, ' with your name.
  3. Click 'Hello, _____' and select 'Profile' from the drop-down.
  4. At the bottom you will find the button to Deactivate My Account.

How can I update my account details?

In order to change the contact information that you currently have on your account, please follow the steps below:

  1. Go to viator.com and click Account at the top of the page. Select 'Log In' from the drop-down that appears.
  2. Log in using your email and password - or - through the provided Facebook or Google + links.
  3. You will automatically be taken to your current Bookings upon login. The 'Account' button will now show 'Hello, _____ ' (with your name in the blank).
  4. Click 'Hello, _____' and select 'Profile' from the drop-down.
  5. You may now make any changes to your account details right here from your Account Settings page.

IMPORTANT NOTE: If you also need to update your contact details on existing reservations, please be sure to contact the local tour operator directly on EACH reservation. Contact details can be found on your ticket under the heading "Important Information."