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Before You Book

Will I need a visa or other documentation?

YampuGo is not able to offer advice regarding visas, passports or health requirements for international travelers. Please check with your country’s consulate office for the most up-to-date details regarding the above.

Some of our tours do require specific identification, (such as a valid driver's license for self-guided tours where you will be driving.) These requirements will be found on the tour page under the 'Additional Info' section of the website.

Do I need travel insurance?

While travel insurance is not required, we highly recommend that you purchase a comprehensive travel insurance policy prior to departure to protect your travel purchases. At this time, YampuGo does not offer travel insurance, however our products can be covered under various independent insurance programs.

If you do purchase travel insurance, please review your policy carefully for specific terms and conditions.

Can I book activities locally or on-site?

YampuGo is only able to take bookings either via our website or over the phone. We don’t currently have offices that accept in-person or onsite bookings.

How can we help? / Contact Us

If you are unable to find the answer you need in our customer help center, please feel free to call one of our travel experts. We can be reached 24 hours a day, seven days a week:

1-877-566-8454 - From within the United States and Canada

If you would like to inquire regarding a group booking, please submit the group form found here.

You may also use our self-service Booking Manager by logging into your account and clicking the 'Bookings' or 'Manage My Bookings' link on the top right-hand side of any page on YampuGo.com.

Does the tour operator provide child seats?

Most of our tour operators are able to provide child seats. Please be sure to add this request in the ‘special requirements’ field upon checkout. Once you receive your ticket, we recommend contacting the local operator directly to confirm this request.

NOTE: There may be an additional cost involved, depending on the local tour operator.

Can I customize a tour on your website?

Unfortunately, all tours on the YampuGo.com website must be taken "as-is," meaning we're not able to make changes to the itineraries listed.

We do have thousands of options of tours to choose from - be sure to read through their itineraries and inclusions to find the one that best suits your needs!

We also offer several private tour options, meaning your group will be the only participants along with your guide. Sometimes these tours offer more flexibility, allowing you to help control the pace and locations visited during the tour.

How can I find out if my tour is handicap accessible?

To see if a tour is accessible or not, please click on the Additional Info or Before You Book section. Any information we have been given about special needs accessibility will be listed here.

If you require further information, you can contact us. Link to How can we help? / Contact Us

How can I be sure that the tours I book are free of animal cruelty?

YampuGo takes animal welfare very seriously. All of our tours that involve animals are thoroughly evaluated to ensure adherence to the ABTA Global Welfare Guidance for Animals in Tourism.

How do I choose the best tour/activity?

With so many amazing activities on YampuGo.com, we know it can be tough to choose! Here’s a good way to narrow it down:

  • Enter your destination (i.e. Paris, Tokyo, etc.) into the search box on YampuGo.com. From there, you can choose to view:
    • The main page for your destination, which features our most popular tours and activities in that place.
    • Specific activities in your destination.
    • Attraction and recommendation pages, which include insider tips about the top things to do in your destination.
  • You can also use the left navigation bar to look at types of activities in a particular destination, such as food tours, helicopter rides, etc.

TIP: All of the activities you see are offered “as is,” which means they can’t be customized. But don’t worry, we have tons of options (and some tours with multiple options!), and we’re sure you’ll find the perfect activity for your trip.