Help Center

• - My Account
  • - How can I reset my yampugo account password?
  • - How can I update my account details?
• - Tickets
  • - How do I access my ticket?
  • - How do I get my ticket if I don't have internet access?
• - Payments
  • - How can I get a receipt for my booking?
  • - Can anyone leave a review on YampuGo?
  • - How can I reset my yampugo account password?
  • - How can I re-subscribe to yampugo emails?
  • - How do I deactivate my yampugo account?
  • - How can I update my account details?
• Before You Book
  • - Will I need a visa or other documentation?
  • - Do I need travel insurance?
  • - Can I book activities locally or on-site?
  • - How can we help? / Contact Us
  • - Does the tour operator provide child seats?
  • - Can I customize a tour on your website?
  • - How can I find out if my tour is handicap accessible?
  • - How can I be sure that the tours I book are free of animal cruelty?
  • - How do I choose the best tour/activity?
• Making a Reservation
  • - How can I specify any special requests/needs?
  • - Are local tour operators provided with my phone number?
  • - What are your ID requirements?
  • - Can I buy an Experience for another person?
  • - Why do I have to provide my weight or age for some tours?
  • - What does the message ‘This product is currently unavailable’ mean?
  • - How can I request to be picked up at my hotel?
  • - Why am I being asked for hotel details?
  • - How can I complete my booking if it requires cruise ship details but I am staying locally?
  • - Will I be able to join a waiting list if the tour I want is booked?
• Reconfirming my Tour(s)
  • - Who do I contact if I have any last-minute questions?
  • - Do I need to reconfirm my tour?
  • - Why did my booking not confirm?
  • - How can I contact the Local Tour Operator?
  • - Link to How can we help? / Contact Us
• Using the Site
  • - What is the best way to find tours and activities on YampuGo.com?
  • - How does your Worry-Free Guarantee work for Shore Excursions?
  • - What is the difference between 'Private,' 'Small-Group' and 'Standard' tours?
  • - Is my credit card safe?
  • - How do I check availability?